Kickstarter is not for everyone or every project. For all the good ones, a dozen are total crapfests of delays and broken promises.
And even the ones tailor made for such a type of funding, can still fall short because the twinkle in the eye and the spark of someone's description can make a person/company seem more capable than they truly are. Some people just don't foresee the problems or imagine it cant happen to them. I wish those who made KS campaigns had more openness sometimes and not having to come to a random forum, like this one, to get answers about a campaign someone gave money to.
Ill just say, again, that this is the reason people are genuinely surprised, shocked, but happy that I reply to my website's emails within 1 day and usually within hours or less.
Its like people who want to "run a business" forget customer service IS your business.