Topic: Scanner problem, help?

[Karl]

I've got an Epson 3170 scanner and the 'transparency' mode has decided it doesn't want to function. I've been doing a lot of flat bed scanning but went to do some 35mm negs last night. First of all it went on a go slow and then showed a straight flat bed scan of the neg holder. Then the tect button for the transparency option went a paler shade and can't be selected.

Anyone had a similar problem? Any advice from the more IT literate among you?

thanks, Karl

[Francois]

Have you tried unplugging and re-plugging the lid a few times?
Sometimes connectors get oxidized and a bad connection is made. Happened to a friend in his computer and it took him forever to figure it out. Happens mostly in damp climates.

[Stu]

Have you turned it off and then on again?

Learnt that trick from the IT department at work... it's their advice for everything.

[Andrea.]

Make sure your neg holder is in the right way round and properly positioned :-)

[This-is-damion]

also if none of the above work uninstall the scanner software and then reinstall.

[david b]

also if none of the above work uninstall the scanner software and then reinstall.

And download the latest software and driver versions from Epson while you're at it.

[hookstrapped]

also if none of the above work uninstall the scanner software and then reinstall.

And download the latest software and driver versions from Epson while you're at it.

Then buy a new scanner.

[tijeras]

make sure your document "type"  has not been changed.
It should read, film with film holder.

Re installing helps, but I think it's an OE.
 

Hope this helps.
Becky

[Francois]

I doubt it would be a software issue since it seems to be failing in mid scan. But if you want to make sure it isn't a software issue, get the demo of VueScan. It works even without any drivers (it has its own built-in).

But as I said... probably a failing connector. Contact cleaner might help (electronics parts stores carry the stuff, comes in a spray can).

[This-is-damion]

if none of the above works, hoof it out the nearest (prefrably upstairs) window.    It wont fix it  but you will feel better about it being broken.

[Karl]

thanks all. I'll have a bash tonight and if all else fails I like damion's suggestion and I'll go for a rock'n'roll tantrum

[moominsean]

i pounded my last scanner into oblivion. it just wouldn't scan properly, regardless of cleaning or anything, all yellow with colored bands. so i put it on the floor and stomped on it.

[Karl]

BINGO. It was the connector plug from the lid to the scanner unit. It had come loose and needed shoving back in!
A positive side effect was that it made me visit the darkroom in town and I developed a load of contact sheets and have come to the conclusion that it's quicker than scanning negs! 
Doh.
Karl

[Francois]

Happy to see the beast is now working again